'Post of the week' has to go to the #salfmeri team - if you spotted their fairly inocuous looking blogpost and clicked on the link to google docs you will have been treated to the same sight I saw:
In a single document (5 pages long) they've managed to map out their whole e-resource management process in (to my eyes at least) an elegant and understandable manner. The map is the result of many hours of interviews and investigations but it looks like that time has been a worthwhile investment.
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